Citizen's Charter

Student Affairs and Services (SAS) Office · Aurora State College of Technology (ASCOT), Zabali, Baler, Aurora

The SAS Office looks after the welfare, discipline and development of ASCOT students. Through SAS-CONNECT, students, faculty and security personnel can file a case, track it, and talk to the office without queuing.

Items marked To be confirmed by SAS are placeholders. The office will fill in the official value before this Charter is treated as final.

Inquiry / Assistance

Ask the office a question or request help on a student-affairs matter.

Who may availStudents, faculty, security personnel

FeeNone

Total processing timeTo be confirmed by SAS

Requirements

SAS-CONNECT account (approved)
A short description of your question

Steps

#	Client steps	Office action	Time	In charge
1	Log in and choose Submit a Case, then Inquiry/Assistance	Fill in the form and submit	Instant	System
2	SAS reads the case and replies in the case chat or by notification	Reads and answers	To be confirmed by SAS	SAS staff

Complaint / Incident Report

Report a violation, misconduct or incident involving a student, for the office to review. Faculty may also file a case for a whole section.

Who may availStudents, faculty, security personnel

FeeNone

Total processing timeTo be confirmed by SAS

Requirements

SAS-CONNECT account (approved)
Description of what happened, where and when
Supporting files (optional)

Steps

#	Client steps	Office action	Time	In charge
1	Log in and choose Submit a Case, then Complaint or Incident	Fill in the form, attach evidence if any, submit	Instant	System
2	The case is routed to the SAS Office (or to the coordinator of the school, for student-filed cases)	Receives the case, status becomes Under Review	To be confirmed by SAS	Coordinator / SAS
3	The office reviews, may ask you questions in the case chat, and may notify the student concerned	Reviews and decides	To be confirmed by SAS	SAS staff
4	You are notified of the result (Resolved or Dismissed). If a heavy sanction was imposed, the student concerned has 3 school days to appeal to the President	Records the decision	To be confirmed by SAS	SAS staff

Issuance of Good Moral Certificate

Request a Good Moral Certificate. (Values below follow the ASCOT Citizen's Charter. The TOR and COR are issued by the Registrar, not by SAS.)

Who may availAll ASCOT students: presently enrolled, dropped and graduated, for employment, board exam, transfer to another school, or scholarship application

FeePHP 20.00 without the documentary stamp, or PHP 30.00 with the documentary stamp included

Total processing time30 minutes (Monday to Friday, 8:00 AM to 12:00 NN and 1:00 PM to 5:00 PM)

Requirements

SAS-CONNECT account (approved)
The online request (replaces the Good Moral request form)
Photo of the official receipt of the payment (uploaded in SAS-CONNECT)
Only if you have an offense on record: a document that shows your sanction is completed, for example the signed admission slip or a clearance (uploaded in SAS-CONNECT)
If a representative will claim it: authorization letter and valid ID of the representative

Steps

#	Client steps	Office action	Time	In charge
1	Log in and choose Submit a Case, then Request, then Good Moral Certificate. Choose the payment option: PHP 20.00 without the documentary stamp (you get the stamp separately) or PHP 30.00 with the documentary stamp included	Fill in the request and submit. A payment slip with a unique reference number is created	Instant	System
2	Print the payment slip, pay the amount at the Cashier and keep the official receipt	Issues the official receipt	2 minutes	Cashier / Collecting Officer
3	Take a photo of the official receipt and upload it in SAS-CONNECT (My Cases, open the request). The request is then forwarded to the SAS Office	Receives the request after the receipt is uploaded	Instant	System
4	SAS verifies the payment against the receipt and your student record, and you are told when to come to the office	Verifies the payment and the record	2 minutes	SAS / Guidance Counselor
5	Claim the printed certificate and sign the release portion	Encodes, processes and releases the certification	25 minutes	Guidance Counselor / Encoder

Issuance of Certificate of Good Standing

The document that shows your sanction is completed. You need it before a Good Moral Certificate when you have an offense on your record.

Who may availStudents with an offense on record and no active record: the case is decided and any suspension has ended

FeeFree (no payment slip)

Total processing timeTo be confirmed by SAS

Requirements

SAS-CONNECT account (approved)
The online request (Submit a Case, Request, Certificate of Good Standing)

Steps

#	Client steps	Office action	Time	In charge
1	Log in and choose Submit a Case, then Request, then Certificate of Good Standing. The form is only open to students with an offense on record and no active record	Fill in the request and submit	Instant	System
2	SAS checks that your sanction is completed and issues the certificate. You are told in SAS-CONNECT when it is ready	Checks the record and issues the certificate	To be confirmed by SAS	SAS staff
3	Claim the printed copy at the SAS Office	Releases the printed copy	To be confirmed by SAS	SAS staff

Referral (counseling / support)

Refer a student who needs counseling or other support. Handled confidentially.

Who may availStudents, faculty, security personnel

FeeNone

Total processing timeTo be confirmed by SAS

Requirements

SAS-CONNECT account (approved)
Name of the student and the reason for the referral

Steps

#	Client steps	Office action	Time	In charge
1	Log in and choose Submit a Case, then Referral	Fill in the form and submit	Instant	System
2	The case goes straight to SAS, not to the coordinator	Receives and handles it confidentially	To be confirmed by SAS	SAS staff

Harassment / Safe Space

Harassment and safe-space concerns are not handled in SAS-CONNECT. They are referred to the office in charge at ASCOT, where they must be reported directly.

Who may availStudents, faculty, security personnel

FeeNone

Total processing timeTo be confirmed by SAS

Requirements

Description of the concern

Steps

#	Client steps	Office action	Time	In charge
1	Choose Harassment/Safe Space in Submit a Case to see where to report	The system shows the notice; no case is filed in SAS-CONNECT	Instant	System
2	Report the concern directly to the office in charge (the SAS Office can tell you where)	Receives and handles it confidentially	To be confirmed by SAS	Office in charge

Feedback and complaints

After your case is Resolved or Dismissed, you are invited to answer the Client Satisfaction Measurement (CSM) survey in SAS-CONNECT. Complaints and suggestions can also be sent to sas@ascot.edu.ph.

Official source: ASCOT Citizen's Charter, ascot.edu.ph/services/citizens-charter

Contact: Student Affairs and Services, ASCOT, Zabali, Baler, Aurora - sas@ascot.edu.ph

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